Privacy

Privacy Statement

This privacy statement explains how Te Korowai Trust collects, uses, stores, and shares personal information.

We are committed to protecting your privacy and being transparent about how we handle your information. Our practices follow the requirements of the Privacy Act 2020.

What Personal Information We Collect

We only collect personal information necessary to provide our services and support whānau.

Information may be collected:

  • directly from you

  • from other individuals or agencies involved in providing support

  • through information generated while delivering our services

How We Use and Share Information

Personal information is used only for purposes related to providing our services, supporting whānau, and meeting our legal obligations.

Information may be shared with other organisations or agencies when it is necessary to provide services or required by law.

Storage and Protection

All personal information is stored securely. We follow recommended security practices and use appropriate safeguards to protect your information from loss, misuse, or unauthorised access.

Your Rights

You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate. Requests are handled in accordance with privacy law while protecting the privacy of others.

CCTV Cameras

CCTV cameras operate at Te Korowai Trust premises to support the health, safety, and security of kaimahi, whānau, visitors, and property.

Cameras are located in public, operational areas such as entrances, exits and external areas. Cameras are not installed in private areas where individuals would reasonably expect privacy.

Footage may be recorded and reviewed if an incident, accident, or safety concern occurs. Recordings are stored securely and only accessed by authorised personnel. In some situations, footage may be shared with law enforcement or other authorities where permitted or required by law.

Online Forms

Information submitted through online forms (such as referral forms) is securely sent to our CRM system and is not stored on the website.

Cookies

This website uses Google Analytics cookies to collect general information about how the website is used. Cookies are small text files placed on your device by your web browser.

This information helps us improve the website’s functionality and content. These cookies do not store personal information.

Privacy Concerns or Complaints

If you have concerns about how your personal information is handled, you can contact us directly.